Nora Ross - Do You Have Questions? Visit Our FAQ Page | Nora Ross

Shipping & Returns

What is your return/exchange policy?Open Accordion Item for What is your return/exchange policy?

We want our customers to be satisfied with their order! We will happily process any returns or exchanges within 30 days of purchase for unopened/unused products.

Do you ship internationally?Open Accordion Item for Do you ship internationally?

Yes! We now ship worldwide! We offer free shipping on orders placed within the United States only at this time.

I ordered the wrong product - what do I do?Open Accordion Item for I ordered the wrong product - what do I do?

Mistakes happen - we get it.

Orders placed with the incorrect product are still eligible for returns/exchanges. Customers are responsible for shipping fees and the products must be unused/unopened.

My tracking information says that my package was delivered but I haven't received it?Open Accordion Item for My tracking information says that my package was delivered but I haven't received it?

Please allow for up to 72 hours for the package to be delivered. Some carriers will show “delivered” when the parcel arrives at the local facility, but have not completed delivery to your door.

Please see this USPS help article for more information

If you do not receive your order after 72 hours, please reach out to us at sales@noraross.com

Nora Ross is not responsible for lost or stolen orders.

How long will it take to receive my order?Open Accordion Item for How long will it take to receive my order?

For orders within the United States, you can expect to receive your package within 5-7 business days after the order has been processed.

Please note that delivery times will vary depending on which shipping carrier and service are chosen at checkout.

Which shipping carriers do you use to ship your products?Open Accordion Item for Which shipping carriers do you use to ship your products?

We currently partner with USPS, UPS, & DHL to ship our products.

Product info

Where are your products manufactured?Open Accordion Item for Where are your products manufactured?

Our products are manufactured in the USA.

Why garlic?Open Accordion Item for Why garlic?

Garlic contains compounds such as selenium and allicin which are incredibly beneficial to your hair & scalp. Studies have shown that garlic is effective against hair loss.

Garlic has anti-microbial properties that help kill germs and bacteria, which are responsible for causing damage to the scalp, further inhibiting hair growth. Raw garlic is known to be rich in vitamin C content that is great for promoting hair-health. It also boosts collagen production that helps stimulate hair growth.

Do your shampoos smell like garlic? Will my hair smell like garlic?Open Accordion Item for Do your shampoos smell like garlic? Will my hair smell like garlic?

No! None of our formulas smell like garlic. We use odorless garlic compound extracts in our shampoo and conditioner formulas.

Does Nora Ross test on animals?Open Accordion Item for Does Nora Ross test on animals?

Never. Nora Ross stands firmly against animal testing.

What is the shelf life of Nora Ross products?Open Accordion Item for What is the shelf life of Nora Ross products?

Nora Ross products have an expected shelf life of 24 months when stored in cool, dry areas and not exposed to heat.

Should I take the herbal supplements with food or water?Open Accordion Item for Should I take the herbal supplements with food or water?

Our 100% natural herbal supplements should be taken with water and preferably with meals.

Can I mix and match Nora Ross products?Open Accordion Item for Can I mix and match Nora Ross products?

Yes! We actually encourage mixing and matching our products. Our products can be used individually or in combination with eachother.

Do your products work for my hair type?Open Accordion Item for Do your products work for my hair type?

Our products come in different formulas for different hair types. Please check the product listing descriptions to see which products suit your hairtype best.

Contact & Support

How can I contact you?Open Accordion Item for How can I contact you?

We love hearing from our customers!

Our team is available to answer your emails via email Monday through Friday, 10 AM - 4 PM PST (excluding major US holidays).

We try our hardest to reply as soon as possible. Please allow up to 3 business days for a reply. Please include your order number or the email address used when your order was placed for faster support.

All support for website orders is provided by email.

How can I contact you for business inquiries?Open Accordion Item for How can I contact you for business inquiries?

For business inquiries, please contact sales@noraross.com with your name, contact information, and a brief description.

Influencer & Sponsorship InquiriesOpen Accordion Item for Influencer & Sponsorship Inquiries

For influencer and sponsorship inquiries, please contact sales@noraross.com with your name, contact information, and a brief description.

Don't see an answer to your question here? Please send us an email to sales@noraross.com and include your name, order number, and email used at the time you ordered.

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